Frequently Asked Questions
If you can't find the information you need below, call us at (855) 575-8322 or email firstname.lastname@example.org. We're here to help!
General questions about the site
Absolutely. When you buy tickets using TicketRight.com, you're buying legitimate tickets for real events, and the tickets are guaranteed to arrive in time for your event. Tickets listed on TicketRight are being sold by reputable, established ticket sellers in the secondary market.
If something ever does go wrong with your order, we'll work to make it right. We offer a money-back guarantee if:
- Your tickets are not delivered.
- Your order is accepted but the tickets are shipped too late for the tickets to arrive in time for the event.
- You're denied entry to the event because of your tickets.
We even offer 100% of your money back if your event is cancelled (not rescheduled; if your event is rescheduled, your ticket will be honored for the rescheduled date). For more specifics on our guarantees, please visit our guarantee page.
Yes, TicketRight.com is a safe and secure website. Transactions on the site are protected with Secure Sockets Layer (SSL) encryption, the industry standard in security technology protecting online transactions. SSL creates a secure connection between the web server and your browser, so your private information stays private, and you can feel safe making your purchase.
When you click on any "Buy Tickets" button, you'll see that you're brought to our secure checkout. You'll see "https://" in front of the URL instead of the normal "http://." Most browsers also show a lock graphic next to the URL to indicate that the page is secure.
The ticket listings displayed on TicketRight.com are tickets being offered for sale by various established ticket sellers in the secondary market, and are legitimate tickets to real events. The sellers get these tickets from various sources, such as venues, event promoters, performers, and teams, so they can make them available to you.
You can get in touch with us in several different ways:
- Phone: (855) 416-0296
- Email: email@example.com
Choosing Your Tickets
Questions that pop up as you browse tickets
- Find your event! You can look through links to popular events on our site's pages, or you can search for your event using the "search for tickets" box at the top right of the site. You can search the venue, the city the event is taking place in, or the name of the performer, team, or play.
- Once you've found your event, take a look at the dates, times, and venues for which there are available tickets. Click the header of a column in the event listing table to sort the results by that column.
- When you see the date, time, and location you want, click the "view tickets" link next to it to see the ticket groups available, along with pricing information and an interactive seating chart to help you figure out where you want to sit!
- When you find the perfect tickets, hit the "Buy" button to start the checkout process. It's simple and secure! Just follow the instructions and enter the required information.
Tickets that are available for special delivery methods will explicitly state it on the ticket listing notes, or will list these methods as delivery options during checkout.
If there is no note on the ticket listing that one of these methods is available, and these methods do not show up in the delivery options dropdown menu in the checkout, then these particular tickets can't be delivered via these methods.
Tickets listed on TicketRight are being sold by various different independent sellers, and each seller sets their own prices based on what they think is a reasonable price for a given ticket. Different sellers have different ideas about how best to price their tickets, and you will see that reflected in the ticket listings, with tickets in the same section listed at varying prices.
You'll see section and row numbers listed on the ticket listings on TicketRight, but individual seat numbers are not listed. Here's why:
Numerous people are buying tickets listed on TicketRight.com at any given time. If each individual seat was listed specifically, multiple people would be trying to buy the exact same seats at the exact same time. That would lead to more rejected orders, and it would make buying tickets really frustrating.
So instead, groups of tickets are listed in certain sections and rows without individual seat numbers, minimizing these potential issues.
This method of listing tickets without specific seat numbers also allows sellers to distribute tickets efficiently according to available space and the number of tickets each person has ordered.
Ticket sellers enter notes in order to give you specific, important information about given sets of tickets - so you should interpret the notes literally. If you're unsure of what a note means, feel free to call us at (855) 416-0296 and we can help decipher it for you.
Tickets with notes indicating they are "handicapped accessible" or "wheelchair accessible" are handicapped accessible, but beyond that we can't guarantee any seat will be.
Venues designate which seats are considered handicapped accessible. You can learn more about handicapped seating for an event by contacting the venue for that event directly.
When sellers who list on our exchange have tickets designated by the venue as partial, obstructed, or limited view, they are required to indicate that in their ticket listing notes. So, unless the notes on a group of tickets indicate that the view is obstructed, your seats are considered by the venue to have a full view.
Some sellers choose to list tickets as being in multiple sections or rows to allow them greater flexibility in fulfilling orders. The tickets you receive could be for any seat within the listed range, so you should only purchase tickets from these groups if you would be happy with any seat that falls within that range.
Unless the ticket group is specifically noted by the seller as being "hard" tickets, we can't guarantee that any particular set of tickets will be hard tickets.
Paperless ticketing means that the credit card used to purchase a ticket directly from the venue must be scanned at the venue to gain entry to an event. This means that, when you arrive at the venue, you need to have the credit card the seller used when he or she bought the tickets that were then resold to you. This can be achieved by the seller arranging for a representative to meet you at the venue with the card, or by the seller purchasing the tickets using a gift card that can be mailed to you. The method used is at the discretion of the seller.
Zone ticketing is a system of dividing up seating in a venue into sections called "zones," based on varying criteria. Zones may span multiple rows and sections. Basically, zone ticketing is a different way of dividing up venues, instead of just relying on the standard designations such as balcony, orchestra, pit, etc.
Buying Your Tickets
Questions about pricing and checkout
Tickets listed on this site are not the property of TicketRight; they belong to independent ticket sellers who list their inventory on our exchange. Therefore, we at TicketRight are not able to hold specific tickets for customers.
The different ticket groups you see listed on TicketRight are being sold by different sellers, each of whom may have a different number of tickets to offer for your event. If you're looking at a ticket group being sold by a seller who only has 5 tickets left, you can't buy 6 tickets from that group. Similarly, sellers usually don't want to be left with one single ticket (Who wants to go to a concert alone?), so depending on the quantity they have, they sometimes only offer certain groupings of tickets to avoid ending up with one left over.
If you need a large number of tickets and you can't find one set of tickets that meets your needs, you might want to consider purchasing multiple sets of tickets to get the number you need. This can get a little tricky, because it means two separate orders, which may mean two different sellers, two different estimated delivery dates, etc. - but if you need help, you can always give us a call at (855) 416-0296 and we can help you through the whole process. And of course, whether your purchase is made in two orders or one, our guarantees apply.
When you buy tickets through TicketRight, you pay the ticket price (which is set by the seller and may be above or below face value), a delivery fee, and any taxes that apply. During the checkout process, you'll be able to see the amounts of the delivery fees, and the total price of your order before taxes.
Sellers typically charge your credit card automatically when the order is placed.
The fee for email ticket orders helps fund the maintenance of the system ticket sellers use to provide email tickets to customers, as well as our efforts to ensure the accuracy of uploaded files.
Depending on where the seller of your tickets is located, there may be taxes on your ticket order. Taxes on tickets vary widely between states, and are subject to frequent change, which is why they can't be calculated on our site for you. Some locations where taxes on tickets apply are California, Chicago, Michigan, Texas, and Canada.
You will need to use a major credit card in order to purchase tickets through TicketRight, such as VISA, MasterCard, American Express, or Discover. When you proceed to checkout, you will see images of the types of credit cards that TicketRight accepts.
The tickets you see listed on TicketRight are owned, priced, and shipped by various independent ticket sellers who list their inventory on our exchange, so we are not able to negotiate the prices.
Some other websites post legitimate discount codes that are authorized by TicketRight, but you should be wary of scammers posting bogus coupons. Legitimate coupons for TicketRight will never claim that discounts will be automatically applied; discount codes need to be entered at checkout. If you have questions about whether a coupon is legitimate or not, feel free to contact us at (855) 575-8322.
Unless otherwise noted, prices on TicketRight are in U.S. dollars.
Tickets listed on TicketRight are priced by various independent sellers, who may adjust their prices as events get closer depending on the demand for tickets to a given event. There's no way to predict with certainty what the ticket prices for a given event will do as the event date nears. However, there will be fewer tickets to choose from the closer the event gets, so you should definitely factor that into your decision on when to buy!
All orders are final; there are no refunds, cancellations, or exchanges. The sellers who list tickets on our online exchange are not able to cancel orders for refunds. Because of the uniquely time-sensitive nature of tickets, they can't be readily returned and resold like other merchandise.
Occasionally, due to the nature of the online marketplace, multiple requests may come in for the same set of tickets before the ticket seller is able to remove the listing from appearing on our site. When this happens, if there are no suitable alternate tickets to offer, the seller may be forced to reject one of the orders.
Because the ticket seller ships the ticket to the customer, any order where the seller's address is in a different country from the delivery address is an international order. So, if you purchase tickets to an event in the U.S., and your delivery address is in the U.S., but the ticket seller who filled your order is based in Canada, that order would require international shipping.
The fee for will call and local pickup orders covers the costs that sellers incur while using these near-term delivery methods, such as paying an employee to drive to the venue or to meet you at the local pickup location.
To verify whether your order has been accepted, you can call us at (855) 416-0296, or call the seller directly.
Yes. The TicketRight website is secure; transactions on the site are protected with Secure Sockets Layer (SSL) encryption. For more information, check out the answer to Is TicketRight.com safe?
Getting Your Tickets
Shipping and tracking questions
Tickets will be shipped when available. Most orders are shipped the same business day and delivered within 3 business days, but in some cases your tickets may take longer to ship.
After your order is completed, you'll receive the information you'll need to view the status of your order, as well as tracking information if it's available. If tracking information is not available, you can contact the seller of your tickets to ask for an estimated delivery date, using the contact information you were given after your order is completed.
Although tickets are not guaranteed to ship immediately, they are guaranteed to be shipped in time for you to get them before your event date. In the unlikely event that the seller ships the tickets too late for them to arrive in time for the event, you are eligible to receive 125% of your money back according to TicketRight's 125% Money-Back Guarantee.
FedEx is the standard delivery method used by sellers who list tickets on TicketRight. FedEx is fast, and FedEx shipments can be easily tracked, making it an ideal delivery method for valuable items like event tickets.
Your tickets are guaranteed to be shipped by the seller in enough time for you to get them before the event, although they are not guaranteed to ship immediately after you place your order.
In the very unlikely event that the seller of your tickets ships them too late for them to arrive in time for the event, you are eligible for 125% of your money back.
You can track your package using the FedEx number that you'll receive in an email after you purchase your tickets. Once you have the FedEx number, simply go to the FedEx website, enter your number in the "Track a Shipment" section of their homepage, and press the "Track" button.
Any changes to the shipping address would be at the discretion of the seller of your tickets, so you need to contact them directly with this type of request. You received the seller's contact information after you placed your order.
The seller of your tickets determines whether or not to require a signature for delivery; many do, since tickets are valuable, one-of-a-kind items, and requiring a signature helps ensure that the tickets get to the right person.
If signing for the package is a problem, you can contact the seller directly to see if they are willing to waive the requirement, or you can contact FedEx to make other arrangements such as holding the tickets at their facility.
Check out the answer to this question under the "Choosing Your Tickets" section!
Tickets can be shipped outside of the U.S., but not every ticket can be shipped to every country. Basically, whether or not a given set of tickets can be shipped to a given country depends on the seller listing that specific set of tickets.
After you select a group of tickets and click "Buy" to move on to the checkout process, you'll be prompted to select your delivery options, including the country you'd like the tickets delivered to. A dropdown menu will show you all the countries that that group of tickets can be delivered to. Some sellers are able to ship tickets to a wider variety of countries than others. If the country you want your tickets shipped to does not appear in the dropdown menu for one group of tickets, check for other ticket groups that meet your needs; if they're being listed by a different seller, they may have different options for countries they can be shipped to.
In general, it's unlikely that you will be able to combine shipping on multiple orders, since the odds are that multiple orders will originate from two different sellers who list on our exchange. If, after you make your purchase, you learn that both sets of tickets are being offered by the same seller, you can get in touch with the seller directly to see if they would be willing to combine the shipment or waive a delivery fee.
Check out the answer to this question in the "Buying Your Tickets" section!
Check out the answer to this question in the "Buying Your Tickets" section!
The sellers who list tickets on our exchange are required to respond to customer concerns, but they may not be available outside of regular business hours. If you've made several attempts to contact your seller within normal business hours, feel free to contact us at (855) 416-0296 and we will see what we can do to help you!
About Your Tickets
Questions about tickets you received
The independent ticket sellers who list tickets on our exchange are part of the secondary ticketing market. This means that they purchase the tickets from the primary market (that is, from the box office or venue itself), before selling them through TicketRight. The name on your ticket is the name of a representative from the ticket seller's office who purchased the ticket originally. Don't worry - having someone else's name on the ticket will not prevent you from getting in the event! As long as there is a valid bar code on the ticket, the ticket is valid for entry to the event.
In general, tickets are one-of-a-kind and should be considered to be irreplaceable. So we strongly urge customers to take good care of their tickets - When you know you'll be getting tickets delivered, double check that pile of junk mail before you throw it out! Once you've received your tickets, be sure to keep them in a safe, secure place where they won't be at risk of getting lost, damaged, or stolen.
If your tickets are lost, stolen, or destroyed, you can contact your ticket seller to see if it's possible for them to provide replacements. It's by no means certain that this will be an option, but it can't hurt to check. Please be aware that sellers may charge fees for replacing tickets.
This happens when the seller of your tickets received them in email format from the primary ticket source from which the tickets were purchased. So, the seller prints out the emailed ticket and sends it to you. These tickets are just as valid as any other ticket, and will grant you access to the event.
TicketRight is an online marketplace for event tickets sold on the secondary market. Ticket sellers who list their inventory on our online exchange are responsible for pricing their tickets. Individual sellers may choose to price their tickets above or below face value, which is the price you see printed on the tickets.
In addition to the ticket price, your order also includes a delivery fee, as well as applicable taxes. These fees are calculated for you during the checkout process, so you can see the ticket price, the delivery fee amount, and the total price of your order before you complete your purchase.
Event Cancellations and Postponements
Questions about event scheduling issues
If your event is cancelled entirely with no rescheduled date, you should contact your seller directly for a 100% refund (excluding shipping fees). Please note that you may be required to return the tickets to the seller in order to obtain a refund.
If your event is rescheduled, you tickets will be honored for the rescheduled date.
If an event is postponed, your tickets will be honored for the rescheduled date.